Shipping policy

Shipping Policy

All MyPetPrinted products are personalised and made to order for you and your pet. We do not keep standard finished products ready to ship. Because every product must be personalised, produced and prepared before dispatch, please allow up to 20 business days for production and delivery. Some orders may arrive sooner, but delivery times can vary depending on the product, personalisation requirements, production partner, destination, carrier and other factors outside our control.

Shipping Destinations and Costs 

We offer free shipping to: 

  • Australia
  • New Zealand
  • United States of America
  • Canada 

For destinations outside Australia, New Zealand, the United States and Canada, available shipping options and costs will be shown at checkout where delivery is available.  Free shipping means that no separate shipping charge is added at checkout for eligible orders. It does not change the estimated production or delivery timeframe.

Order Processing and Production 

Your order is sent for personalisation and production after payment has been received and your order details have been reviewed. Please carefully check all personalisation information before completing your order, including: 

  • Your pet’s name and spelling
  • Dates and Contact details
  • Product, colour and size selections
  • Uploaded photographs
  • Any additional personalisation instructions 

Changes may not be possible once an order has entered production. 

Delivery Times 

Please allow up to 20 business days for production and delivery from the time your order is confirmed. The delivery timeframe may be affected by:  

  • The type of product ordered
  • The amount and type of personalisation required
  • Production and fulfilment processing
  • The destination country or region
  • Carrier delays
  • Public holidays
  • Weather or other events outside our control
  • Customs processing for international orders 

Delivery estimates are guides only and are not guaranteed dates. 

Tracking 

Where tracking is available, tracking details will be sent to the email address provided with your order once the order has been dispatched.  Some orders may be shipped in more than one package, particularly when products are made or fulfilled by different production partners. If this happens, items may arrive separately and may have separate tracking details.

Delivery Address 

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us as soon as possible if you notice an error in your delivery address. We will try to help, but changes may not be possible once your order has entered production or been dispatched.

Additional costs, delays or loss caused by an incorrect or incomplete delivery address may be the customer’s responsibility.

International Orders

Orders shipped outside Australia may be subject to customs clearance, import duties, taxes or other charges imposed by the destination country. Any customs duties, import taxes or clearance charges that apply to an international order are the responsibility of the customer unless otherwise stated at checkout.

MyPetPrinted does not control customs processing times or charges applied by government authorities.

Delayed, Missing or Damaged Deliveries

If your order has not arrived within the expected timeframe, or if tracking shows a delivery problem, contact us at admin@mypetprinted.com.au with your order number and delivery details. If your order arrives damaged, or you receive the wrong product, please contact us as soon as possible and include clear photographs of the issue.

We will work with the relevant production or delivery partner to investigate the problem and provide an appropriate solution where applicable.

Contact us

If you have any questions about shipping or delivery, contact: admin@mypetprinted.com.au