Refund policy

My Pet Printed  

Global Return and Refund Policy:

All MyPetPrinted products are made to order and many products are personalised with your pet’s name, photo, dates or other details supplied at checkout.  Because products are made specifically for each customer, we do not offer returns or refunds for personal preference, incorrect choices, incorrect sizing, spelling or personalisation details supplied by the customer, or changes of mind.

 Faulty, damaged or incorrect products:

Please inspect your order as soon as you receive it and contact us promptly at admin@mypetprinted.com.au if: 

  • Your product is faulty
  • Your product arrives damaged 
  • You receive the wrong product
  • The product has been personalised incorrectly by us
  • The product is materially different from what you ordered 

Please include your order number and clear photographs or other information showing the issue. We may ask for additional details so we can assess the problem with our production or fulfilment partner.  Do not send any product back before contacting us and receiving return instructions. If the issue is confirmed to be caused by a product fault, damage, fulfilment error or incorrect personalisation by us, we will work with you on an appropriate solution. Depending on the circumstances, this may include a replacement, repair or refund. 

Incorrect customer-supplied details:

Please carefully check all details before placing your order, including:

  • Your pet’s name and spelling
  • Any Dates & Contact details
  • Product, colour and size selections
  • Uploaded photographs
  • Any additional personalisation instructions 

We are not responsible for errors in personalisation details, photographs or product selections submitted by the customer. If you notice an error after placing an order, contact us as soon as possible. We will try to help, but changes may not be possible once an order has entered production.

Refunds:

If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to process and display the refund. If more than 15 business days have passed since your refund was approved, please contact us at admin@mypetprinted.com.au.

Consumer rights:

This policy does not exclude, restrict or replace any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws. 

Contact us:

For questions about a faulty, damaged, incorrect or incorrectly personalised order, contact: admin@mypetprinted.com.au